{"id":8574,"date":"2026-09-11T11:11:07","date_gmt":"2026-09-11T11:11:07","guid":{"rendered":"http:\/\/ecosupplements.ch\/en\/kontakt-en\/"},"modified":"2026-09-23T15:26:09","modified_gmt":"2026-09-23T15:26:09","slug":"contact","status":"publish","type":"page","link":"https:\/\/ecosupplements.ch\/fr\/kontakt\/","title":{"rendered":"Contact"},"content":{"rendered":"\n\t<div id=\"gap-245406137\" class=\"gap-element clearfix\" style=\"display:block; height:auto;\">\n\t\t\n<style>\n#gap-245406137 {\n  padding-top: 30px;\n}\n<\/style>\n\t<\/div>\n\t\n\n<div class=\"row row-small row-full-width align-top align-center ch-contact-page\"  id=\"row-1690753566\">\n\n\n\t<div id=\"col-1097135854\" class=\"col medium-8 small-12 large-8\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n<div class=\"ch-support-hero\">\n\n    <div class=\"ch-support-eyebrow\">CUSTOMER SUPPORT<\/div>\n\n    <h1>How can we help?<\/h1>\n\n    <p class=\"ch-support-lead\">\n        Questions about your order, delivery, or one of our products?\n        Our customer support team is happy to help.\n    <\/p>\n\n    <div class=\"ch-support-details\">\n\n        <div class=\"ch-support-detail\">\n            <span class=\"ch-support-icon\">\u2709<\/span>\n            <div>\n                <strong>Email us<\/strong>\n                <a href=\"mailto:support@ecosupplements.eu\">\n                    support@ecosupplements.eu\n                <\/a>\n            <\/div>\n        <\/div>\n\n        <div class=\"ch-support-detail\">\n            <span class=\"ch-support-icon\">\u25f7<\/span>\n            <div>\n                <strong>Response time<\/strong>\n                <span>Usually within 24 hours on business days<\/span>\n            <\/div>\n        <\/div>\n\n        <div class=\"ch-support-detail\">\n            <span class=\"ch-support-icon\">\u2713<\/span>\n            <div>\n                <strong>One support team<\/strong>\n                <span>For all Eco Supplements stores<\/span>\n            <\/div>\n        <\/div>\n\n    <\/div>\n\n    <a href=\"mailto:support@ecosupplements.eu\" class=\"button primary is-larger expand ch-support-button\" >\n\t\t<span>Contact Customer Support<\/span>\n\t<i class=\"icon-envelop\" aria-hidden=\"true\"><\/i><\/a>\n\n\n    <p class=\"ch-support-note\">\n        We use one shared support address\n        (<strong>@ecosupplements.eu<\/strong>) for all customer communication,\n        regardless of which of our stores you shop from.\n    <\/p>\n\n<\/div>\n\n\n<div class=\"ch-faq-card\">\n\n    <div class=\"ch-section-heading\">\n        <span>HELP CENTRE<\/span>\n        <h2>Frequently Asked Questions<\/h2>\n        <p>Quick answers to the most common questions about ordering from Eco Supplements Switzerland.<\/p>\n    <\/div>\n\n\n    <div class=\"accordion\">\n\n    \t<div id=\"accordion-1770638713\" class=\"accordion-item\">\n\t\t<a id=\"accordion-1770638713-label\" class=\"accordion-title plain\" href=\"#accordion-item-do-i-have-to-pay-customs-duties-or-import-taxes?\" aria-expanded=\"false\" aria-controls=\"accordion-1770638713-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Basculer\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Do I have to pay customs duties or import taxes?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-1770638713-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-1770638713-label\">\n\t\t\t\n\n    <p>\n        <strong>No.<\/strong> Your order is shipped DDP (Delivered Duty Paid).\n        You will not have to pay any additional customs duties, import taxes,\n        or customs clearance fees upon delivery.\n    <\/p>\n\n    <p>\n        All prices are shown in Swiss francs (CHF) including Swiss VAT.\n    <\/p>\n\n    \t\t<\/div>\n\t<\/div>\n\t\n\n\n    \t<div id=\"accordion-1632741634\" class=\"accordion-item\">\n\t\t<a id=\"accordion-1632741634-label\" class=\"accordion-title plain\" href=\"#accordion-item-when-will-my-order-be-shipped?\" aria-expanded=\"false\" aria-controls=\"accordion-1632741634-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Basculer\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>When will my order be shipped?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-1632741634-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-1632741634-label\">\n\t\t\t\n\n    <p>\n        Orders are normally processed within <strong>[TBD] business days<\/strong>.\n        Once your order has been shipped, you will receive an email with tracking information.\n    <\/p>\n\n    \t\t<\/div>\n\t<\/div>\n\t\n\n\n    \t<div id=\"accordion-3575832879\" class=\"accordion-item\">\n\t\t<a id=\"accordion-3575832879-label\" class=\"accordion-title plain\" href=\"#accordion-item-how-long-does-delivery-take?\" aria-expanded=\"false\" aria-controls=\"accordion-3575832879-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Basculer\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>How long does delivery take?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-3575832879-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3575832879-label\">\n\t\t\t\n\n    <p>\n        Delivery normally takes <strong>[TBD] business days<\/strong> after dispatch.\n        The total delivery time from placing your order to delivery is usually\n        <strong>[TBD] business days<\/strong>.\n    <\/p>\n\n    \t\t<\/div>\n\t<\/div>\n\t\n\n\n    \t<div id=\"accordion-3467446169\" class=\"accordion-item\">\n\t\t<a id=\"accordion-3467446169-label\" class=\"accordion-title plain\" href=\"#accordion-item-where-is-my-order-shipped-from?\" aria-expanded=\"false\" aria-controls=\"accordion-3467446169-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Basculer\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Where is my order shipped from?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-3467446169-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3467446169-label\">\n\t\t\t\n\n    <p>\n        Your order is shipped from our warehouse in the Czech Republic.\n        Import into Switzerland is handled under our own Swiss VAT number\n        through our ZAZ customs account.\n        Final delivery is carried out by Swiss Post.\n    <\/p>\n\n    \t\t<\/div>\n\t<\/div>\n\t\n\n\n    \t<div id=\"accordion-2407100557\" class=\"accordion-item\">\n\t\t<a id=\"accordion-2407100557-label\" class=\"accordion-title plain\" href=\"#accordion-item-how-can-i-track-my-order?\" aria-expanded=\"false\" aria-controls=\"accordion-2407100557-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Basculer\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>How can I track my order?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-2407100557-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2407100557-label\">\n\t\t\t\n\n    <p>\n        Once your order has been shipped, you will receive an email\n        [TBD: and\/or SMS] with tracking information so you can follow the progress of your parcel.\n    <\/p>\n\n    \t\t<\/div>\n\t<\/div>\n\t\n\n\n    \t<div id=\"accordion-984071505\" class=\"accordion-item\">\n\t\t<a id=\"accordion-984071505-label\" class=\"accordion-title plain\" href=\"#accordion-item-can-i-change-or-cancel-my-order?\" aria-expanded=\"false\" aria-controls=\"accordion-984071505-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Basculer\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Can I change or cancel my order?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-984071505-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-984071505-label\">\n\t\t\t\n\n    <p>\n        If your order has not yet been shipped, we may sometimes be able to help\n        with a change or cancellation.\n    <\/p>\n\n    <p>\n        Please contact us as soon as possible at\n        <a href=\"mailto:support@ecosupplements.eu\">support@ecosupplements.eu<\/a>.\n    <\/p>\n\n    \t\t<\/div>\n\t<\/div>\n\t\n\n\n    \t<div id=\"accordion-2142983965\" class=\"accordion-item\">\n\t\t<a id=\"accordion-2142983965-label\" class=\"accordion-title plain\" href=\"#accordion-item-can-i-return-an-item?\" aria-expanded=\"false\" aria-controls=\"accordion-2142983965-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Basculer\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Can I return an item?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-2142983965-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2142983965-label\">\n\t\t\t\n\n    <p>\n        Under Swiss law, there is no statutory right of withdrawal for purchase\n        contracts concluded online. We also do not offer a voluntary right of\n        return without giving a reason.\n    <\/p>\n\n    <p>\n        <strong>Your statutory rights in the event of defects remain unaffected.<\/strong>\n        In the event of a defect or transport damage, the statutory warranty under\n        Art. 197 et seq. of the Swiss Code of Obligations applies without restriction.\n    <\/p>\n\n    <p>\n        For details, please see\n        <a href=\"\/rueckgabe-gewaehrleistung\">Returns &amp; Warranty<\/a>.\n    <\/p>\n\n    \t\t<\/div>\n\t<\/div>\n\t\n\n\n    \t<div id=\"accordion-480602769\" class=\"accordion-item\">\n\t\t<a id=\"accordion-480602769-label\" class=\"accordion-title plain\" href=\"#accordion-item-what-should-i-do-if-i-receive-the-wrong-or-a-damaged-item?\" aria-expanded=\"false\" aria-controls=\"accordion-480602769-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Basculer\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>What should I do if I receive the wrong or a damaged item?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-480602769-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-480602769-label\">\n\t\t\t\n\n    <p>\n        Please contact us as soon as possible at\n        <a href=\"mailto:support@ecosupplements.eu\">support@ecosupplements.eu<\/a>\n        and, if possible, include a photo of the product.\n        We will help you from there.\n    <\/p>\n\n    \t\t<\/div>\n\t<\/div>\n\t\n\n\n    \t<div id=\"accordion-1853246509\" class=\"accordion-item\">\n\t\t<a id=\"accordion-1853246509-label\" class=\"accordion-title plain\" href=\"#accordion-item-how-can-i-contact-eco-supplements?\" aria-expanded=\"false\" aria-controls=\"accordion-1853246509-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Basculer\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>How can I contact Eco Supplements?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-1853246509-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-1853246509-label\">\n\t\t\t\n\n    <p>\n        You can reach our Customer Support team by email at\n        <a href=\"mailto:support@ecosupplements.eu\">support@ecosupplements.eu<\/a>.\n        This is the fastest way to get help, and we normally respond within one business day.\n    <\/p>\n\n    <p>\n        [TBD: Phone number for Switzerland. Do not use the Swedish EU number without verification.]\n    <\/p>\n\n    \t\t<\/div>\n\t<\/div>\n\t\n\n\n    \t<div id=\"accordion-2935900905\" class=\"accordion-item\">\n\t\t<a id=\"accordion-2935900905-label\" class=\"accordion-title plain\" href=\"#accordion-item-who-is-behind-eco-supplements?\" aria-expanded=\"false\" aria-controls=\"accordion-2935900905-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Basculer\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Who is behind Eco Supplements?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-2935900905-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2935900905-label\">\n\t\t\t\n\n    <p>\n        Eco Supplements is operated by <strong>Eco Supplements EOOD<\/strong>,\n        a company registered in Sofia, Bulgaria.\n    <\/p>\n\n    <p>\n        We operate ecosupplements.ch as a dedicated store for the Swiss market.\n        Orders are processed through our logistics warehouse in the Czech Republic,\n        imported into Switzerland, and delivered by Swiss Post.\n    <\/p>\n\n    <p>\n        Company registration number (EIK\/UIC\/TIN): 207958071<br>\n        EU VAT number: BG207958071<br>\n        Swiss VAT number: CHE-463.879.530<br>\n        Address: Antim I Street, No. 14, fl. 2, law office, 1303 Sofia, Bulgaria\n    <\/p>\n\n    \t\t<\/div>\n\t<\/div>\n\t\n\n\n    \t<div id=\"accordion-1380465215\" class=\"accordion-item\">\n\t\t<a id=\"accordion-1380465215-label\" class=\"accordion-title plain\" href=\"#accordion-item-who-should-i-contact-regarding-data-protection-matters?\" aria-expanded=\"false\" aria-controls=\"accordion-1380465215-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Basculer\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Who should I contact regarding data protection matters?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-1380465215-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-1380465215-label\">\n\t\t\t\n\n    <p>For data protection matters, our representative in Switzerland is:<\/p>\n\n    <p>\n        Eco Supplements Ltd<br>\n        c\/o Nexova AG<br>\n        Centralbahnplatz 9<br>\n        4051 Basel, Switzerland\n    <\/p>\n\n    <p>\n        Further information can be found in our\n        <a href=\"\/datenschutzerklaerung\">Privacy Policy<\/a>.\n    <\/p>\n\n    \t\t<\/div>\n\t<\/div>\n\t\n\n    <\/div>\n\n<\/div>\n\n\t\t<\/div>\n\t\t\t\t\n<style>\n#col-1097135854 > .col-inner {\n  padding: 0px 18px 0px 0px;\n}\n<\/style>\n\t<\/div>\n\n\t\n\n\n\n\t<div id=\"col-975703975\" class=\"col medium-4 small-12 large-4\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n<div class=\"ch-contact-sidebar\">\n\n    <div class=\"ch-sidebar-card ch-sidebar-intro\">\n\n        <div class=\"ch-sidebar-badge\">\n            SWITZERLAND\n        <\/div>\n\n        <h3>Support for our Swiss customers<\/h3>\n\n        <p>\n            Swiss VAT included, no unexpected import charges,\n            and delivery with Swiss Post.\n        <\/p>\n\n        \t<div class=\"img has-hover x md-x lg-x y md-y lg-y\" id=\"image_1593662149\">\n\t\t\t\t\t\t\t\t<div class=\"img-inner dark\" >\n\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1312\" height=\"1199\" src=\"https:\/\/ecosupplements.ch\/wp-content\/uploads\/2026\/09\/ch-support.png\" class=\"attachment-original size-original\" alt=\"ch support\" srcset=\"https:\/\/ecosupplements.ch\/wp-content\/uploads\/2026\/09\/ch-support.png 1312w, https:\/\/ecosupplements.ch\/wp-content\/uploads\/2026\/09\/ch-support-300x274.png 300w, https:\/\/ecosupplements.ch\/wp-content\/uploads\/2026\/09\/ch-support-1024x936.png 1024w, https:\/\/ecosupplements.ch\/wp-content\/uploads\/2026\/09\/ch-support-768x702.png 768w, https:\/\/ecosupplements.ch\/wp-content\/uploads\/2026\/09\/ch-support-13x12.png 13w, https:\/\/ecosupplements.ch\/wp-content\/uploads\/2026\/09\/ch-support-510x466.png 510w\" sizes=\"auto, (max-width: 1312px) 100vw, 1312px\" \/>\t\t\t\t\t\t\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\n<style>\n#image_1593662149 {\n  width: 100%;\n}\n<\/style>\n\t<\/div>\n\t\n\n    <\/div>\n\n\n    <div class=\"ch-sidebar-card ch-team-card\">\n\n        <div class=\"ch-sidebar-title\">\n            <span>OUR TEAM<\/span>\n            <h3>People behind the support<\/h3>\n        <\/div>\n\n        \t<div class=\"img has-hover x md-x lg-x y md-y lg-y\" id=\"image_759086587\">\n\t\t\t\t\t\t\t\t<div class=\"img-inner dark\" >\n\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1159\" height=\"1356\" src=\"https:\/\/ecosupplements.ch\/wp-content\/uploads\/2026\/09\/support-team.png\" class=\"attachment-original size-original\" alt=\"\" srcset=\"https:\/\/ecosupplements.ch\/wp-content\/uploads\/2026\/09\/support-team.png 1159w, https:\/\/ecosupplements.ch\/wp-content\/uploads\/2026\/09\/support-team-256x300.png 256w, https:\/\/ecosupplements.ch\/wp-content\/uploads\/2026\/09\/support-team-875x1024.png 875w, https:\/\/ecosupplements.ch\/wp-content\/uploads\/2026\/09\/support-team-768x899.png 768w, https:\/\/ecosupplements.ch\/wp-content\/uploads\/2026\/09\/support-team-10x12.png 10w, https:\/\/ecosupplements.ch\/wp-content\/uploads\/2026\/09\/support-team-510x597.png 510w\" sizes=\"auto, (max-width: 1159px) 100vw, 1159px\" \/>\t\t\t\t\t\t\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\n<style>\n#image_759086587 {\n  width: 100%;\n}\n<\/style>\n\t<\/div>\n\t\n\n    <\/div>\n\n\n    <div class=\"ch-sidebar-card ch-company-card\">\n\n        <div class=\"ch-sidebar-title\">\n            <span>COMPANY INFORMATION<\/span>\n            <h3>Eco Supplements Switzerland<\/h3>\n        <\/div>\n\n        <p class=\"ch-company-label\">Website operated by<\/p>\n\n        <p>\n            <strong>Eco Supplements EOOD<\/strong><br>\n            Antim I Street, No. 14, fl. 2, law office<br>\n            1303 Sofia, Bulgaria\n        <\/p>\n\n        <div class=\"ch-company-data\">\n\n            <div>\n                <span>Company registration<\/span>\n                <strong>207958071<\/strong>\n            <\/div>\n\n            <div>\n                <span>EU VAT number<\/span>\n                <strong>BG207958071<\/strong>\n            <\/div>\n\n            <div>\n                <span>Swiss VAT number<\/span>\n                <strong>CHE-463.879.530<\/strong>\n            <\/div>\n\n        <\/div>\n\n    <\/div>\n\n\n    <div class=\"ch-sidebar-card ch-swiss-rep-card\">\n\n        <div class=\"ch-sidebar-title\">\n            <span>SWISS REPRESENTATIVE<\/span>\n            <h3>Data protection<\/h3>\n        <\/div>\n\n        <p>\n            Eco Supplements Ltd<br>\n            c\/o Nexova AG<br>\n            Centralbahnplatz 9<br>\n            4051 Basel, Switzerland\n        <\/p>\n\n        <a href=\"\/datenschutzerklaerung\" class=\"ch-text-link\">\n            View Privacy Policy \u2192\n        <\/a>\n\n    <\/div>\n\n<\/div>\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n<\/div>\n\n\t<div id=\"gap-776585113\" class=\"gap-element clearfix\" style=\"display:block; height:auto;\">\n\t\t\n<style>\n#gap-776585113 {\n  padding-top: 40px;\n}\n<\/style>\n\t<\/div>\n\t\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-8574","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v28.8 (Yoast SEO v28.8) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Contact - Eco Supplements<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/ecosupplements.ch\/fr\/contact\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Contact\" \/>\n<meta property=\"og:url\" content=\"https:\/\/ecosupplements.ch\/fr\/contact\/\" \/>\n<meta property=\"og:site_name\" content=\"Eco Supplements\" \/>\n<meta property=\"article:modified_time\" content=\"2026-09-23T15:26:09+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/ecosupplements.ch\/wp-content\/uploads\/2026\/09\/Eco-Supplements-Schweiz.png\" \/>\n\t<meta property=\"og:image:width\" content=\"1672\" \/>\n\t<meta property=\"og:image:height\" content=\"941\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Dur\u00e9e de lecture estim\u00e9e\" \/>\n\t<meta name=\"twitter:data1\" content=\"3 minutes\" \/>\n<script 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