How can we help?
Questions about your order, delivery, or one of our products? Our customer support team is happy to help.
We use one shared support address (@ecosupplements.eu) for all customer communication, regardless of which of our stores you shop from.
Frequently Asked Questions
Quick answers to the most common questions about ordering from Eco Supplements Switzerland.
No. Your order is shipped DDP (Delivered Duty Paid). You will not have to pay any additional customs duties, import taxes, or customs clearance fees upon delivery.
All prices are shown in Swiss francs (CHF) including Swiss VAT.
Orders are normally processed within [TBD] business days. Once your order has been shipped, you will receive an email with tracking information.
Delivery normally takes [TBD] business days after dispatch. The total delivery time from placing your order to delivery is usually [TBD] business days.
Your order is shipped from our warehouse in the Czech Republic. Import into Switzerland is handled under our own Swiss VAT number through our ZAZ customs account. Final delivery is carried out by Swiss Post.
Once your order has been shipped, you will receive an email [TBD: and/or SMS] with tracking information so you can follow the progress of your parcel.
If your order has not yet been shipped, we may sometimes be able to help with a change or cancellation.
Please contact us as soon as possible at support@ecosupplements.eu.
Under Swiss law, there is no statutory right of withdrawal for purchase contracts concluded online. We also do not offer a voluntary right of return without giving a reason.
Your statutory rights in the event of defects remain unaffected. In the event of a defect or transport damage, the statutory warranty under Art. 197 et seq. of the Swiss Code of Obligations applies without restriction.
For details, please see Returns & Warranty.
Please contact us as soon as possible at support@ecosupplements.eu and, if possible, include a photo of the product. We will help you from there.
You can reach our Customer Support team by email at support@ecosupplements.eu. This is the fastest way to get help, and we normally respond within one business day.
[TBD: Phone number for Switzerland. Do not use the Swedish EU number without verification.]
Eco Supplements is operated by Eco Supplements EOOD, a company registered in Sofia, Bulgaria.
We operate ecosupplements.ch as a dedicated store for the Swiss market. Orders are processed through our logistics warehouse in the Czech Republic, imported into Switzerland, and delivered by Swiss Post.
Company registration number (EIK/UIC/TIN): 207958071
EU VAT number: BG207958071
Swiss VAT number: CHE-463.879.530
Address: Antim I Street, No. 14, fl. 2, law office, 1303 Sofia, Bulgaria
For data protection matters, our representative in Switzerland is:
Eco Supplements Ltd
c/o Nexova AG
Centralbahnplatz 9
4051 Basel, Switzerland
Further information can be found in our Privacy Policy.
Support for our Swiss customers
Swiss VAT included, no unexpected import charges, and delivery with Swiss Post.
