This Privacy Policy informs you about the processing of personal data in connection with ecosupplements.ch under the Swiss Federal Act on Data Protection (revDSG).

1. Controller

Eco Supplements EOOD
14 Antim I Street, 1303 Sofia, Bulgaria
Email: support@ecosupplements.eu

2. Representative in Switzerland (Art. 14 revDSG)

Eco Supplements S.r.l.
c/o Nexova AG
Centralbahnplatz 9
4051 Basilea, Svizzera

The representative can be contacted for all data protection matters and by the competent authorities.

3. Personal Data Processed

• Contact and delivery data (name, address, email, phone number if provided)
• Order and payment data
• Technical data (e.g. IP address, cookies, website usage data)

4. Purposes of Processing

• Processing orders, payment, shipping and customs clearance
• Customer service and communication
• Website analytics
• Marketing (to the extent legally permitted or with consent)
• Security and fraud prevention

5. Recipients of Personal Data

To provide our services, we engage the following processors and service providers:

Provider	Purpose	Location
Kinsta	Hosting	Zurich, Switzerland
Mollie	Payment processing	Amsterdam, Netherlands
Zoho	Email communication	USA
Google Analytics	Website analytics	USA
Google Ads	Marketing	USA
Responso	Customer service	Polonia
Mailstep	Warehousing and order preparation	Prague, Czech Republic
Asendia	Shipping and customs clearance	Troisdorf, Germany
Swiss Post	Delivery	Switzerland

6. Disclosure Abroad

European Union

Some of the service providers listed above are based in the European Union (including the Czech Republic, Germany, the Netherlands, and Poland). These countries have a level of data protection recognised as adequate by the Swiss Federal Data Protection and Information Commissioner (FDPIC).

USA

Google Analytics, Google Ads and Zoho are based in the USA. The disclosure of personal data to these providers is based on the Swiss-U.S. Data Privacy Framework (Swiss-U.S. DPF), to the extent the respective provider is certified under this framework at the time of processing; otherwise, other appropriate safeguards (e.g. standard contractual clauses) apply.

7. Retention Period

Personal data is retained only for as long as necessary for the purposes stated above or as required by law.

8. Cookies and Tracking

We use cookies to operate the website technically, analyse its usage, and support marketing activities (Google Ads). Consent is obtained and managed via the cookie consent tool Complianz; for Google Ads, Google Consent Mode v2 is additionally used. For details on individual cookie categories, the services used, and their retention periods, see the Informativa sui cookie.

9. Rights of Data Subjects

Under the revDSG, data subjects have the right to access, rectify, erase, and restrict the processing of their personal data, as well as the right to data portability. Requests should be sent to support@ecosupplements.eu or to the representative in Switzerland.

10. Right to Lodge a Complaint

Data subjects may lodge a complaint with the Swiss Federal Data Protection and Information Commissioner (FDPIC).

11. Changes to this Policy

This Privacy Policy may be amended as needed. The version published at the time of your visit to the website applies.